Refund and Cancellation Policy

This Refund and Cancellation Policy explains how to cancel a Trvde Pro subscription and when we give refunds. It forms part of our Terms of Service. Words with capital letters, such as Service, have the same meaning here as they do in the Terms.

1. Plans Covered

Trvde has a free Startup plan and a paid Pro plan. The Startup plan costs nothing, so there is nothing to refund. This policy applies to the Pro plan, which is billed in advance, either monthly or yearly, and renews automatically until you cancel. Current prices are shown on the Pricing page.

2. How to Cancel

• Sign in and select Manage Billing, either from the Pricing page or from the Pro Plan button in your dashboard. This opens our payment provider, Stripe, where you can cancel your subscription.
• You can cancel at any time. There are no cancellation fees.
• If you cannot sign in or reach the billing page, email us at the address in Section 10 from the email address on your account and we will cancel it for you.
• To avoid being charged for the next period, cancel before your renewal date. Your renewal date is shown in Manage Billing.

3. What Happens When You Cancel

When you cancel, your subscription stays active until the end of the period you have already paid for, and you will not be charged again. During that time you keep your Pro features. When the period ends, your account returns to the free Startup plan. Your account and sign-in details stay in place unless you ask us to delete them.

Cancelling stops future charges. It does not by itself refund the current period. See Section 4 for when refunds apply.

4. Refunds

Because Pro access starts as soon as you pay, payments are generally non-refundable and we do not give partial refunds for unused time in a period. We make the following exceptions.

• First payment: if you are a first-time Pro subscriber, you can ask for a full refund within 7 days of your first payment, whether you chose the monthly or the yearly plan. This applies once per customer.
• Renewals: if you were charged for an automatic renewal that you did not intend, ask us within 7 days of the charge. If you have not used Pro features since the renewal, we will refund it in full.
• Billing errors: if you were charged the wrong amount, or charged more than once for the same period, we will correct it and refund the difference.
• Service problems: if the Service has a serious, extended outage or fault that stops you from using the Pro features you paid for, we may, at our discretion, give you a credit or a refund for the affected time.
• Consumer rights: nothing in this policy limits any rights you have under applicable consumer protection law.

5. What We Do Not Refund

• Trading or investment losses. Trvde provides information and analysis, not advice, and results in the market are never a reason for a refund. See the Terms for details.
• Periods that have already ended, or requests made after the time limits in Section 4.
• Accounts that we suspend or end because of a breach of the Terms or misuse of the Service.
• Charges that are valid but that you forgot to cancel, unless they fall within the renewal exception in Section 4.

6. How to Ask for a Refund

Email us at the address in Section 10 from the email address on your account. Tell us the date and amount of the charge and the reason for your request. We aim to reply within 5 business days. If we approve a refund, we send it to the original payment method through Stripe, in the same currency you were charged. It usually appears within 5 to 10 business days, depending on your bank or card issuer. Any taxes charged on the payment are refunded along with the amount.

7. Failed Payments and Disputes

If a payment fails, Stripe may try again. If we cannot collect payment, your account may return to the free Startup plan. If you do not recognize a charge, please contact us first. We can usually sort it out quickly, often faster than a dispute with your bank. If a payment is disputed with your bank or card issuer, we may limit access to Pro features while the dispute is open.

8. Price Changes

If we change the price of the Pro plan, we will give you notice first, and the new price applies from your next renewal. If you do not accept the new price, you can cancel before that renewal and you will not be charged it.

9. Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page with a new date. A change does not affect refund requests that you have already made, and it applies to your subscription from the next renewal after the change.

10. Contact

If you have questions about cancelling or refunds, contact us at info@trvde.app. See also our Privacy Policy.